Return & Refund Policy

Last updated: August 30, 2026

At NestKart, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

1. Eligibility for Returns

You may request a return or replacement if:

• You received a damaged or defective product.
• You received the wrong product.
• Your order is missing an item.
• The product received is materially different from the product described on our website.

Return requests must generally be submitted within 7 days of delivery.

Products must be returned in their original condition, with original packaging, tags, accessories, and any other items supplied with the order, unless the product arrived damaged or defective.

2. Products That Cannot Be Returned

Certain products may not be eligible for return for reasons including hygiene, safety, customization, or the nature of the product.

Non-returnable products may include:

• Used or damaged products caused by the customer.
• Products without their original packaging where the packaging is necessary for resale.
• Personalized or customized products, where applicable.
• Products that have been altered, washed, assembled incorrectly, or otherwise modified after delivery.

If you are unsure whether your product is eligible, please contact us before sending it back.

3. Damaged or Defective Products

Please inspect your order as soon as you receive it.

If your product arrives damaged or defective, contact us within 7 days of delivery and provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the packaging, if it was damaged during delivery.
• A short video, if necessary, to demonstrate the problem.

Our team will review the information and determine whether a replacement, refund, or another appropriate solution is available.

4. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

We may ask you to provide photographs of the package and the products received so that we can investigate the issue.

If the mistake is confirmed, we will provide an appropriate resolution, which may include a replacement or refund.

5. How to Request a Return

To request a return, contact us at:

Email: support@nestkart.in

Please include:

Subject: Return Request – Order #[Your Order Number]

Include your order number, the reason for the return, and photographs or other relevant evidence where applicable.

Do not send products back to us before receiving return instructions from our support team.

6. Return Shipping

If the return is due to a product being damaged, defective, incorrect, or otherwise eligible due to an error on our part, NestKart will provide appropriate instructions regarding the return.

For other approved returns, return shipping arrangements may depend on the product and circumstances of the return.

We will inform you of any applicable return-shipping costs before processing the return.

7. Refunds

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method where possible.

The time taken for the refund to appear in your account may vary depending on your bank, payment provider, or other financial institution.

8. Refund Amount

If your refund is approved, the amount refunded will depend on the circumstances of the return and the applicable terms communicated by NestKart.

Original shipping charges, if any, may not be refundable unless the return is due to an error, damaged product, defective product, or another circumstance where a refund of such charges is applicable.

9. Exchanges and Replacements

Where appropriate, NestKart may offer a replacement instead of a refund.

Replacement availability depends on product availability.

If the exact product is unavailable, we may offer another appropriate resolution, such as a refund.

10. Order Cancellation

If you want to cancel an order, contact us as soon as possible at support@nestkart.in.

Cancellation requests cannot always be guaranteed once an order has entered processing, packing, or shipping.

If an order has already been shipped, you may need to follow the applicable return process instead.

11. Delivery Issues

If tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible.

We may investigate the shipment with the delivery partner and request additional information from you.

12. Refund Delays

If you have been notified that your refund has been processed but you have not received it, first check your bank or payment account.

If the refund is still not visible after the applicable processing period, please contact us at:

support@nestkart.in

We will help you investigate the status of the refund.

13. Contact Us

If you have questions about our Return & Refund Policy, please contact us:

NestKart
Email: support@nestkart.in
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST

We are committed to providing a fair and straightforward shopping experience for our customers.

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